How does 1-800-GOT-JUNK? work?

Booking a junk removal service is a big step toward reclaiming your space and your peace of mind. Whether you’re clearing out a basement, moving offices, or finally tackling that "catch-all" garage, it’s normal to have some pre-appointment jitters. You’ve likely chosen 1-800-GOT-JUNK? because we’re a trusted brand with professional teams and flexible scheduling, but you might still be wondering what happens after you book and what to expect when the truck arrives. 

The most common questions are usually around cost, logistics, and what happens to your items after they leave the driveway. This guide will walk you through exactly how our junk removal process works, from  our pricing to what we do with your items.

‍How does 1-800-GOT-JUNK?’s pricing work?

One of the most common questions we hear is, "How does 1-800-GOT-JUNK? charge?" Our pricing is primarily volume-based, meaning you only pay for the space your items take up in our truck.

While it’s tempting to want a firm quote over the phone, we require an in-person assessment to give you an accurate, final price. This is because junk comes in all shapes and sizes. Seeing your items in person allows us to provide a fair, upfront quote before any work begins. If you’re curious about general price ranges before we arrive, you can learn more about our pricing or explore how our volume-based pricing works.

If you only have one item to remove, it’s priced individually based on size. View single-item pricing here.

How does the in-person assessment work?

When our friendly, uniformed team arrives, just point to the items you want gone. We’ll evaluate the volume of junk and provide a no-obligation quote. If the price doesn’t fit your budget, there’s no pressure. We can help you adjust the job scope right then and there to prioritize the items you need removed most. The best part? You don’t pay a cent until the job is done.

What is the minimum price for 1-800-GOT-JUNK?

Our minimum price covers the smallest loads, such as a single item or a few boxes of household clutter. If you only have one item to remove, we price the item individually based on size. You can find single-item prices here.

What is the average price for 1-800-GOT-JUNK?

Because every job is unique, pricing varies based on the volume of items being removed, ranging from a quarter, half, or a full truckload. For a more personalized estimate, explore our average pricing guide to see typical costs for common items.

Does 1-800-GOT-JUNK? take credit cards?

Yes! To make the process as seamless as possible, 1-800-GOT-JUNK? accepts credit cards, including Visa, MasterCard, American Express, and Discover. We aim for a contactless, digital payment experience whenever possible.

Do you tip 1-800-GOT-JUNK?

While tips are never expected, they are always appreciated by our hard-working Truck Team Members. If you feel the team went above and beyond—navigating tricky stairs or handling a particularly difficult disassembly—a tip is a great way to say thanks, though the choice is entirely up to you.

What does 1-800-GOT-JUNK? take and what can we not take?

We can take just about anything, as long as it’s non-hazardous and can be lifted by our two strong team members. Whether you need to get rid of furniture, appliances, mattresses, or more, our team is happy to meet all of your junk removal needs!

For safety and legal reasons, we cannot take hazardous materials, such as chemicals, gasoline, oil, paint, or asbestos. If we encounter an item we can’t accept, don’t worry—our team will do their best to point you toward a specialized service or local facility that can help.

How big are 1-800-GOT-JUNK? trucks?

The steel box on the back of our truck is 10 feet long, 8 feet wide, and 5 feet high. Our truck can fit eight full-sized stand-up refrigerators, proving no item is too big! See our trucks in action and find out more about what they can hold.

Does 1-800-GOT-JUNK? disassemble items?

We will disassemble and remove some of your bigger items, from swing sets to sheds, and pool tables to above-ground swimming pools. We’ll handle the teardown, the heavy lifting, and the cleanup. Just point and we’ll make it all disappear! Learn more about what we take. 

What happens when your truck can’t fit all of my junk?

If your job is larger than one truck, no problem! We can either send multiple trucks at once or have the team make multiple trips. We won't leave you hanging until the job is done.

What does 1-800-GOT-JUNK? do with the junk?

At 1-800-GOT-JUNK?, we make a huge effort to divert items from landfills wherever possible by donating the donatables and recycling the recyclables. Our trucks also make a stop at the transfer station. Here, your items get sorted and are then sent on to other facilities, being reused, repurposed, or recycled as much as possible. Find out more about the recycling process and how three common junk items get recycled.

If you have any other questions about the junk removal process, check out our FAQ page or reach out and ask. We’re happy to help!

All you have to do is point

When you hire 1-800-GOT-JUNK?, you’re getting more than just a truck. You’re getting a fully insured, professional team that is happy to help. We’re located across various places in the United States, Canada, and Australia, and we’re always looking to expand into new locations. 

If you still have questions, check out our frequently asked questions or give us a call. We're ready to help you create space and peace of mind. Ready to reclaim your space?

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