How does 1-800-GOT-JUNK? work?
Ever wonder about our prices or what junk we take? Check out our answers to some of our most frequently asked questions.
Since 1989, we have grown from a couple of men and a pickup truck to the world’s largest junk removal service, with over 160 locations (& still growing!) across the U.S., Canada, and Australia. Whether it’s a pile of household junk in the garage or a warehouse full of office furnishings, all you have to do is point and we will make your junk disappear!
Throughout our 30 years in service, we’ve encountered a few key questions about our services.
Here are the most common junk removal service questions we receive:
1. How much does 1-800-GOT-JUNK? cost?
When you have only one item to remove, the item is priced individually based on size. However, if you have more than one item, the price is based on how much space it takes up on our trucks.
When you call to book a free, onsite, no-obligation estimate, our professional and friendly team members will review the range of prices for your local area based on the amount of junk you tell them you have. Then our Truck Team Members will verify pricing when they arrive for the actual estimate. Find out more information about our pricing here.
2. How big are 1-800-GOT-JUNK? trucks?
The steel box on the back of our truck is 10 feet long, 8 feet wide and 5 feet high. Our truck can fit eight full-sized stand-up refrigerators, proving no item is too big! See our trucks in action and find out more about what they can hold.
3. Where is 1-800-GOT-JUNK? located?
We’re located across various places in the United States, Canada, and Australia, and we’re always looking to expand into new locations. Find out if we service your area here!
4. What items does 1-800-GOT-JUNK? take?
We can take just about anything, as long as it’s non-hazardous and can be lifted by our two strong crew members. Whether you need to get rid of furniture, appliances, mattresses, or more, our team is happy to meet all of your junk hauling needs!
5. Does 1-800-GOT-JUNK? disassemble items?
We will disassemble and remove some of your bigger items, from swing sets to sheds, pool tables to above-ground swimming pools. We’ll handle the teardown, the heavy lifting, and the cleanup. Just point and we’ll make it all disappear! Learn more about what we take.
6. What does 1-800-GOT-JUNK? do with the junk?
At 1-800-GOT-JUNK?, we make a huge effort to divert items from landfills wherever possible by donating the donatable and recycling the recyclables. Our trucks also make a stop at the transfer station. Here, it gets sorted and is then sent on to other facilities, being reused, repurposed, or recycled as much as possible. Find out more about the recycling process and how three common junk items get recycled.
If you have any other questions about the junk removal process, check out our FAQ page or reach out and ask. We’re happy to help!
Frequently asked questions
1-800-GOT-JUNK? is more affordable than you may think. Our junk removal prices are all-inclusive, which means you get:
- Professional, uniformed and insured crew members
- Junk removal from anywhere on the premises
- Loading, lifting and sorting
- Recycling, donating and disposing of items
- Transfer station tariffs and fees
- Gas and travel
We charge by the amount of space your items take up in the truck. We think it’s more fair to you to price by volume instead of the length of time it takes us to lift and load. The best part is we’re cheaper in bulk: the more stuff you have, the more value you get!
For materials with a heavy cubic weight, like dirt, concrete, and gravel, pricing is based on the total volume the material takes up in the truck, up to a maximum of one foot in height for a full truck.
Email us at business@1800gotjunk.com or call us at 1-888-475-3461
If you need service on a weekly, monthly, or quarterly basis, we offer bulk pricing discounts. This gives you better value compared to common alternatives, such as dumpsters or less-professional junk removal services.
Interested? Call our business account team at 1-866-916-5865 to discuss your needs as well as pricing options.
On the day of your appointment with us, our friendly, uniformed truck team members will give you a call 15-30 minutes before the start of your two-hour promise window. They’ll say hi, let you know what time they plan to arrive, and confirm any other details about your appointment if needed.
Whether your business has a single location or multiple locations, we can create a custom junk removal solution that works for you. We can coordinate pickups at multiple locations at a local, regional, and national level. Rather than work with dozens of regional or local companies, let 1-800-GOT-JUNK? handle the jobs across all your locations.
Absolutely! We take large items all the time. As long as it can be lifted and loaded into the truck by two people, we'll be happy to take it away for you!
We work with all types of businesses and can handle any type of job - cleanouts, bulk item removal, general junk removal and even specific items like cardboard or pallets. We can take pretty much anything as long as it's not toxic or hazardous. We can remove your items from wherever they’re located, whether it’s your office, store, site or anywhere else—all you have to do is point!
Yes, we're fully licensed, bonded and insured! We have insurance covering damages to both persons and property for every single booking.
While we don't quite service the entire map, we cover almost every greater metropolitan area across the US, Canada, and Australia. To see if we’re in your neighbourhood, you can start a booking by entering your postal code.
Our customer service center is open 24/7, so we’re here whenever you need us! While operating hours may vary in our franchise locations, we offer same-day and off-hours service, including weekends.
