It's all about people: The teams behind our junk removal service
Our truck team members deliver top notch customer service on every job! Keep reading to learn more about our teams and the service they provide.
At 1-800-GOT-JUNK? we pride ourselves on making our customers’ lives easier and bringing them relief through junk removal. One of the ways we are able to execute on this promise is with the help of our truck team members, also known as TOMs. TOM stands for Top Of Mind because that's where our team wants to be.
What you can expect from our teams
Our people are what set 1-800-GOT-JUNK? apart from any other junk removal company. They are friendly and trustworthy, uniformed professionals who provide excellent customer service on every job. No job is too big or too small for our teams. Hot tub removal? Sure, we can do that. An entire office cleanout? No problem, we can do anything!
Our teams show up on-site and do all the heavy lifting for you. They’ll clear out any junk you want to get rid of, all you have to do is point! After they're done hauling the junk to the truck, they’ll even clean up the area afterward.
They act like miracle workers for some of our customers in difficult situations. One customer proclaimed, “These guys saved the day! They took what has been a tiring and anxious process and turned it into a seamless and supportive experience.” Another customer said “I love you guys. The teams always go above and beyond to help and today was no exception.” Our teams are known for exceeding expectations, like our Kelowna franchise, who helped a customer find a sentimental item that once belonged to her late father. The woman was so grateful for this act of kindness that it almost brought her to tears.
Feedback like this is what fuels our teams to give their all every day because, for us, it really is all about people. They love leaving our customers with a smile on their face and reclaimed space in their home. To see our people in action check out the video below!
Get to know our people
Not only do we care about our customers, but we also care about our team members. We have over 3,000 truck team members across the United States, Canada, and Australia, all of which have their own amazing stories! Keep reading to get to know two of our truck teams a little better.
Mike Davis - Greater Los Angeles franchise
Mike Davis enjoys being on the trucks because every day there is a new challenge and a sense of accomplishment. Before joining 1-800-GOT-JUNK? Mike worked at a smaller junk removal company for over four years. He loves the larger scale of 1-800-GOT-JUNK? because it brings more excitement and further opportunities to advance within the company. In fact, he recently got promoted to a senior management role!
Mike is a family man through and through. When he’s not with his work family, he's with his real family. His children are just as excited as he is about 1-800-GOT-JUNK? because they love the big blue truck! Make sure to watch Mike’s video to find out more, such as why his co-workers love working with him!
Joshua Hunter - Baltimore franchise
Joshua Hunter came to 1-800-GOT-JUNK? straight from post-secondary school after hearing about the job from a friend. 1-800-GOT-JUNK? became his second family and he still keeps in touch with former co-workers. For him, the best part of being a truck team member is traveling around and meeting new people who have booked junk removal jobs. He loves talking to customers and really making a positive impact in their lives. Check out Joshua’s video to learn more about him, and hear how a co-worker went above and beyond for a customer.
If you need junk removed and want to meet our teams, what are you waiting for?
Frequently asked questions
We price based on how much space your items take up in the back of our truck, broken down into ⅛, ¼, ½, ¾ of a truckload, all the way up to a full truckload. Our trucks hold the equivalent of seven pickup trucks.
Our prices vary based on location and there is a minimum charge for our teams to remove your items, which is different in each location, based on a number of factors, including local disposal and recycling fees.
We offer single item pricing for certain items such as mattresses or TVs, sometimes this will be less than our minimum charge.
For materials that have a heavy cubic weight like dirt, concrete, and gravel, pricing is based on the total volume that the material takes up in the truck, up to a maximum of one foot in height for a full truck.
Watch us load up a truck to see how our standard pricing works!
If you need service weekly, monthly, or quarterly, we offer bulk pricing discounts. This gives you better value compared to common alternatives, such as dumpsters or less professional junk removal services.
Interested? Call our business account team at 1-888-475-3461 to discuss your needs as well as pricing options.
On the day of your appointment with us, our friendly, uniformed truck team members will give you a call or text 25-30 mins before we arrive to let you know we’re on our way.
Whether your business has a single location or multiple locations, we can create a custom junk removal solution that works for you. We can coordinate pickups at multiple locations at a local, regional, and national level. Rather than work with dozens of regional or local companies, let 1-800-GOT-JUNK? handle the jobs across all your locations.
Absolutely! We take large items all the time. As long as it can be lifted and loaded into the truck by two people, we'll be happy to take it away for you!
We work with all types of businesses and can handle any type of job - cleanouts, bulk item removal, general junk removal and even specific items like cardboard or pallets. We can take pretty much anything as long as it's not toxic or hazardous. We can remove your items from wherever they’re located, whether it’s your office, store, site or anywhere else—all you have to do is point!
Yes, we're fully licensed, bonded and insured! We have insurance covering damages to both persons and property for every single booking.
While we don't quite service the entire map, we cover almost every greater metropolitan area across the US, Canada, and Australia. To see if we’re in your neighborhood, you can start a booking by entering your zip code here.
Our customer service center is open 24/7, so we’re here whenever you need us! While operating hours may vary in our franchise locations, we offer same-day and off-hours service, including weekends.
