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See why customers love us

We think our truck teams really are the best. It turns out, our customers do too!

Five stars
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4.96 Average Rating
Based on 687,000+ verified customer reviews
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September 14, 2026

Tristan and Torin were very courteous and friendly, as well as very professional. Arrived on time, gave the cost estimate which was perfect and pulled away the junk. I thank your company completely and will definitely use again.

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Penelope Burdick

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Tacoma

WA

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Feb 30, 2024

Quick and efficient service! They worked non-stop and left no mess behind. I’m extremely satisfied with how everything turned out.

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Rhonny Barragan

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VP, Strategic Alliances

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Feb 30, 2024

They were fast, efficient and professional. They showed up on time and got right to work. I needed a lot of junk removed quickly to make sure my client was able to close on their real estate transaction before the contract expired. Steven was so proactive in asking if I wanted to remove any other items in my kitchen as he saw I still had many other items that I was cleaning up. The guys even cleaned up the whole corner area after they removed the furniture. Service and attitude was amazing. I would recommend them!

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Rhonny Barragan

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VP, Strategic Alliances

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August 28, 2026

They came out same day and were so polite and kind and they really worked with our budget they gave us a discount that really helped us out! I would absolutely recommend them whenever you need help getting rid of stuff you no longer need. Thank you WEST5 for coming to the rescue!!

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Staci Lebsack

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Phoenix

AZ

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August 28, 2026

Julianne and Sonny did a great job. In less then an hour, they emptied my shed, put the shed in the trunk, loaded a freezer, and other miscellaneous things. A job WELL done. Thank you, Julianne and Sonny.

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Beverly Whelan

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Albuquerque

NM

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August 28, 2026

Jashon and Denzel were great! They arrived promptly, had a very competitive quote and hauled away my junk right then and there. I wouldn't hesitate to use their service again.

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Ed Kossmann

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Albuquerque

NM

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August 28, 2026

we had south 6, truck 21 and there were amazing !! both of them were incredibly friendly and efficient, would recommend these two anytime!!

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Ian Enslow

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Phoenix

AZ

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August 28, 2026

South 6 i cant thank them enough they were very very helpful and friendly im definitely gonna tell more people about you guys!!!

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Colton Enslow

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Phoenix

AZ

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August 28, 2026

Luis and Austin are AMAZING!! They were timely, professional and polite. I’m super picky and if they made me this happy I know EVERYONE will be satisfied with their service. I’ll definitely call for help again and when I do, I want Luis and Austin!!!

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Tausha Jackson

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San Antonio

TX

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August 28, 2026

Yovni and Kevin were great. They were fast efficient and very friendly while hauling out all our junk.

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George Pipenur

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Cleveland

OH

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August 28, 2026

South 4 crew members Miles and Gary did an excellent job, were timely, professional & very courteous. Excellent experience!

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Nate Schember

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Phoenix

AZ

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August 28, 2026

Truck 25 arrived ON TIME. They were AMAZING. Helped with other things for me as well. I couldn’t thank them enough. They were sweet and kind. I was super pleased.

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Ana Stallings

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Austin

TX

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August 28, 2026

The crew we had was top notch. They went above and beyond. Most def have them clean out all your unwanted stuff

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John Benelli

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Boise

ID

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August 28, 2026

Darion and Sebastian were the best. Very well mannered, efficient and accommodating. The next time I need to get rid of more junk I will definitely call 1-800-got-JUNK!

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Paul Dion

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Boston

MA

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August 28, 2026

The actual crew who picked up my sofa at 530 pm was outstanding. For that reason I highly recommend them. However the scheduling of service was a big problem. The schedule was 1-3 pm but they extended it 3 times waiting on truck near me. My last expectation was delivery before 5 but they finally assigned another truck to me. This driver, David, asked if I was ok waiting another 25 minutes and I did. They arrived on time! So if you use them be aware.

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Jamie Parman

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Columbus

OH