How we support you

1-800-GOT-JUNK? is the industry leader in junk removal. When you open your own 1-800-GOT-JUNK? franchise, you benefit from the systems, processes, and teams that the company has developed and perfected since its inception over 27 years ago.

Our level of support is unparalleled


Sales centre

Our highly skilled team, based in Vancouver and Toronto, Canada, takes customer calls 24 hours a day, 7 days a week, and puts jobs on your schedule. This means you can focus on running your business without the interruptions of taking customer calls. We do all of that for you.

Operational systems

Our operational excellence is why we’re the world’s largest junk removal company. We’ve been tweaking our operations since 1989 to maximize the number of jobs booked, increase customer satisfaction, and decrease cancellations. Our systems are easy to follow, and you benefit from all of the experience we’ve accumulated over the years as a 1-800-GOT-JUNK? business owner.

In-house marketing and creative team

We’ve hired the best and the brightest marketing minds to work on your business. Our extensive digital team manages your SEO, PPC, email marketing, and online review generation, while our traditional marketing team oversees your direct mail campaigns, billboards, and television and radio ads. The magic behind our marketing? We work with Roy Williams, the Wizard of Ads, to ensure our content is fun, memorable, and most importantly, incredibly effective.

In-house public relations team

Hoarders? Undercover Boss? Property Brothers? Yep, we’ve been on those shows. Our PR team lands both local and national media coverage for 1-800-GOT-JUNK?, which are major contributors to improving your exposure and brand awareness.

Proprietary customer relations software

We want to make your life easier, which is why we have JunkNet - our cloud-based CRM and truck routing system - that allows you to see your jobs, plan your routes, monitor your revenue in real time, and track your marketing performance.

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