Making ordinary junk removal exceptional

1-800-GOT-JUNK? is the world’s largest junk removal company. All across Canada, the US, and Australia, entrepreneurs like you operate their own 1-800-GOT-JUNK? franchises.

We remove junk from our customers’ homes and businesses, helping them regain their space and find relief from clutter. All our customers have to do is point and their junk disappears. They love us!

We take anything non-hazardous - whether it’s a pile of household junk in the garage or a warehouse full of office furnishings - and we recycle or donate as much of the stuff we pick up as we can. If two strong people can lift it, 1-800-GOT-JUNK? takes it. We are dedicated to responsible junk removal because we believe what we do today affects all of our tomorrows.

How we put our customers first

Putting customer service first makes the ordinary business of junk removal exceptional. It’s that simple. 1-800-GOT-JUNK? is widely recognized for our outstanding customer service, based on our four focus areas:

Ontime service

Customers are scheduled into a 2 hour promise window so they don’t need to block off or reschedule a big chunk of their day to wait for us. We call ahead to confirm and we arrive on time, every time!

Clean, shiny trucks

People think that junk removal is a dirty industry - but it doesn’t have to be! That’s why we pride ourselves on keeping our trucks clean and shiny. When our customers see us they know they are dealing with trustworthy professionals who will leave their space cleaner than before they arrived.

Friendly, uniformed drivers

Our friendly drivers show up on time, in uniform, ready to help. We call every customer 15-30 minutes in advance of each appointment to re-confirm the details and let them know we’re on our way. We also provide a full cleanup after the customer’s junk is removed.

Upfront rates

We offer free, no-obligation estimates in person and we only take the junk away if our customers agree to the price. Since many customers have the same type of junk they want removed, our Franchise Partners have developed some standardized pricing for commonly disposed of items to make our pricing even more fair and accessible.

To ensure continued, first-rate service, 1-800-GOT-JUNK? customers receive a follow-up phone call after every job we do. This high caliber of service continues to pay dividends - more than 20% of our business came from repeat customers last year!

By setting the mark for service standards and professionalism, an industry that once operated without set rates, price lists, or receipts now has top service standards.

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